Privacy Policy

At Ganterie Boon, we take your privacy seriously – without making it unnecessarily complicated. We want to clearly explain how we handle your personal data, in accordance with the General Data Protection Regulation (GDPR).

Who are we?

Ganterie Boon Comm.V
Lombardenvest 2, 2000 Antwerp, Belgium
BE 0831.754.313
info@ganterieboon.com

+32 (0)3 232 33 87

For questions about your data, you can contact Erik Van Heuven via the above details.

This privacy statement may be updated from time to time, for example if the law changes or if our operations do. The most up-to-date version can always be found at www.glovesboon.com

Scope

This privacy statement applies to your visit to and use of our website (www.ganterieboon.com) as well as to all forms of communication or cooperation between Ganterie Boon and its customers, suppliers, and partners – both current and future.

What data do we collect and why?

We process your personal data exclusively with a clear purpose: to serve you as a customer or visitor in the best possible way. We do this for:

• Answering your questions and communicating with you
• Processing orders and deliveries, and providing after-sales service
• General administration, invoicing, and compliance with accounting, tax, or other legal obligations
• Marketing purposes, such as informing you about promotions, news, or new collections you have previously shown interest in — via newsletter, e-mail, post, phone, SMS, WhatsApp, … (you can unsubscribe at any time)
• Personalized advertising via platforms such as Meta (Facebook/Instagram) and Google Ads, based on your browsing behavior on our website. This happens only if you have given prior consent via our cookie banner. We never profile you in a way that has legal consequences or significantly affects you.
• Improving your experience on our website and optimizing our services
• Conducting satisfaction surveys or internal evaluations
• Managing customer accounts on our webshop
• Handling complaints or disputes

This may include:

• Your name and contact details (e-mail, phone, address)
• Order details (product, size, delivery address)
• Data via forms or newsletter subscription
• Technical information (IP address, browser settings) via cookies

The exact data we collect depends on how you interact with us – online via our webshop or contact form, or physically in our store. Sometimes we also request data for marketing communication, such as newsletter subscription. In any case, we limit ourselves to what is strictly necessary to assist you properly, personally, and with care.

Cookies and Tracking

Our website uses necessary and functional cookies to improve your browsing experience. Statistics are collected anonymously via, among others, Google Analytics. Through the cookie banner, you can choose which cookies you allow.

Do we share your data?

Your personal data is not sold or passed on to third parties, except to our IT, payment, and logistics partners (only when necessary for delivery or service), with Meta in the context of our Facebook & Instagram shops and when we are legally obliged to do so (e.g., tax audits). We always share data in line with this privacy statement.

Your data may be shared with:

• The data controller (that’s us, Ganterie Boon)
• Yourself, for example when you request a copy of your data
• Our external service providers, such as:
  • Logistics partners such as Bpost or other carriers, for delivering your order
• IT partners, marketing agencies, or payment processors, when necessary for the proper functioning of our webshop and services
  • Lightspeed: Our cash register / webshop runs on the Lightspeed (eCom) platform. Lightspeed acts as a technical service provider (IT) and processes data such as order and payment information on our behalf. Your data is stored and secured on Lightspeed servers, fully in line with European privacy regulations. More info: www.lightspeedhq.be
• We make clear agreements with all our partners. They may only use your data for the purpose for which it was provided, and they are obliged to handle it carefully.
• Sharing data with Meta (Facebook and Instagram) for advertising purposes

When you visit our webshop or interact with our Facebook or Instagram shops, Ganterie Boon may – only when you have provided consent via our cookie banner or when interacting with Meta’s shop features – share certain data with Meta Platforms Ireland Ltd. This enables us to show you more relevant ads or products and ensures the proper functioning of our shop experiences on these platforms.

• The data that may be shared includes:
  • Information about your visit to our website (e.g. viewed products or actions taken), collected through marketing cookies or pixels
  • Technical information such as IP address or device settings
  • Hashed customer data (such as e-mail address or phone number) when you consent to personalised advertising
  • Data you provide yourself when making a purchase through the Facebook or Instagram shopData is shared with Meta only:
  • when you have explicitly given consent through our cookie banner, or
  • when it is necessary to process your order placed via the Facebook/Instagram shopGanterie Boon uses Meta solely as an external service provider for advertising purposes. Meta processes your data as a (joint) controller, in accordance with its own privacy policy and applicable data processing agreements.More information on how Meta processes personal data can be found in Meta’s EU privacy policy.We never share sensitive personal data with Meta and never use your data for decisions that produce legal effects or significantly affect you. You can withdraw your consent for marketing cookies at any time via our cookie settings or adjust your advertising preferences in your Meta account.

How long do we keep your data?

We do not keep your personal data longer than necessary to serve you properly.

Sometimes we are legally obliged to retain data longer (e.g., accounting or tax obligations), or you allow us to keep it longer (e.g., newsletter subscription). In such cases, we comply with applicable rules and time limits. Newsletter data is kept until you unsubscribe.

Interaction with Social Networks

On some pages, you can share content via social networks such as Facebook, LinkedIn, or Instagram. When you do so, these platforms may collect data via cookies or similar technologies. For more information, please consult their privacy policies.

Security

We ensure the secure processing of your data with SSL encryption, secure servers, and antivirus protection. Only authorized persons have access.

Your Rights as a Data Subject

As a data subject, you have several rights regarding your personal data. Would you like to exercise them? Please contact us via the details under Who are we?. We may ask you to confirm your identity (e.g., with a copy of your ID card) to protect your data.

You have the right to:

• Access your data
• Correct inaccurate data
• Have your data erased (where legally permitted)
• Restrict or object to processing
• Withdraw your consent at any time
• Data portability: under certain conditions, request the personal data you provided to us in a usable format and transfer it to another party
• File a complaint with the Data Protection Authority (www.gegevensbeschermingsautoriteit.be)

When you send us a request regarding your personal data, we ensure that you receive a response within one month. This may be:

• A confirmation of the action taken
• A notice that we need more time (up to two extra months, e.g., in case of complex requests — with explanation)
• A reasoned refusal, together with information on how you can file a complaint or appeal with the Data Protection Authority

Children

Our webshop and communications are not directed at children under 13 years old. Are you younger than 13? Then we require parental or guardian consent to process personal data. If we discover that we have accidentally collected data from a child under 13 without that consent, we will delete it as soon as possible.

Questions or Complaints?

Do you have a concern about how we handle your personal data? Please let us know via the contact details under Who is responsible for processing?. We will gladly review your question or complaint with you.

Are you still not satisfied after contacting us? Then you can contact the supervisory authority:

Data Protection Authority

Drukpersstraat 35

1000 Brussels, Belgium

Tel: +32 (0)2 274 48 00

E-mail: contact@apd-gba.be

Website: www.gegevensbeschermingsautoriteit.be

Always up to Date

We may update this privacy statement from time to time – for example if the law changes or if we expand our services. You will always find the latest version on our website. In case of significant changes, we will inform you in advance via our website or other usual communication channels. Where necessary, we will ask for your consent first.

Last updated: November 18th, 2025